Shipping & Delivery

In order to guarantee the successful delivery of your package and adhere to the advertised timeframe, it is important that you accurately enter your address with all relevant and/or mandatory details. The accurate use of abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is essential to ensure prompt delivery. We shall not be held liable for any lost, misplaced, or erroneously delivered shipments if the address information provided is inaccurate or incorrectly entered at the time of purchase.

Shipping Area

【Only United States】

Due to delivery constraints, we are currently unable to ship to the following areas within the United States.

American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Puerto Rico, Alaska, Hawaii.

If you have any questions, you can contact our customer service support service@robo-kala.com. Thank you for your support!

Shipping Courier	Processing Time	Shipping Time	Cost
FedEx	1-2 business days (excluding Saturdays, Sundays, and Holidays)	3~7 business days	Order＞$99, shipping charge is free;Order≤$99, shipping charge is $5

 Attention:

1. When your order has been shipped, you will receive an email with logistics information.
2. Shipping fees cannot be refunded. If you reject any shipments from shop.robo-kala.com, you will be responsible for paying the original shipping charges, as well as the cost of returning the package to us. 

 Delivery Claims

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the courier but you have not received it; please contact us within 10 days to file a claim.

We will assist you in working with the courier to complete the claims process. Please note: Claims can take up to 60 days to complete (depending on the shipping courier used).