Warranty Policy

Product Warranty Duration

Robo&Kala 2-in-1 laptop and accessories warranty period is as follows:

Products Category Device Name Warranty Period  Service
Laptop Major Device Laptop 1 Year
(Starts from the day of purchase)
Product Returns to Repair Center
Add-ons Smart Pen, Keyboard Smart Pen, Keyboard 1 Year
(Starts from the day of purchase)
Product Returns to Repair Center
Add-ons Accessories Charger, Cable

1 Year

(Starts from the day of purchase)

Product Returns to Repair Center
Add-ons Laptop Sleeve Laptop Sleeve No Warranty No Warranty


  1. The limited warranty extends only to purchasers who purchased the product through the official Robo&Kala store (shop.robo-kala.com).
  2. During the limited warranty period, Robo&Kala will repair or replace at Robo & Kala’s sole option, any parts of the Product that are defective or malfunctioning during normal usage. Robo&Kala reserves the right to use new or refurbished replacement parts in repair of the Product. 
  3. This limited warranty covers only the costs of parts and labor. Other related costs such as shipping and delivery costs may be borne by purchaser at Robo&Kala's option.
  4. Robo & Kala does not warrant that the operation of this Product will be uninterrupted or error-free.

How to Make A Warranty Claim

If you wish to make a warranty claim, please contact us at service@robo-kala.com and our customer service team will advise you of the process involved in making a claim. When submitting a claim, please have the order number of your product ready and the original proof of purchase, showing the date of purchase and all details of the product.

Any claim under the Limited Warranty is subject to you notifying us of the alleged defect within a reasonable time of it coming to your attention and, in any case, by no later than the expiry of the Warranty Period.

What’s Not Covered?

  1. Abuse, accident, misuse, improper storage, exposure to liquid, moisture,or dampness;
  2. Spillage of food or liquid, corrosion, rust or incorrect voltage;
  3. Cosmetic damages, including but not limited to dents or scratches in decorative, structural, or non-operative parts resulting from normal customer use;
  4. Usage of equipment other than its normal and customary manner;
  5. External causes such as from collision, fire, flooding, sand, dirt, windstorm, lightning, or earthquake;
  6. Exposure to extreme weather conditions, Acts of God, theft, blown fuse,or improper use of any electrical source;
  7. Computer or internet viruses, bugs, worms, Trojan Horses, cancelbots;
  8. Normal wear and tear of the equipment;
  9. Improper testing, operation, maintenance, installation, or any alteration or modification of Product;
  10. The device being rooted without prior authorization from Robo&Kala.
  11. Consumable parts, such as batteries, unless damage has occurred due to a defect in Robo&Kala materials and workmanship;
  12. The defective function of the cellular system or inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Product.
  13.  The serial number on the Product has been altered, defaced or removed.
  14. Any term contained in this limited warranty has been altered or modified in any way without prior written consent of Robo & Kala
  15. Robo & Kala has not been notified by Purchaser of the alleged defect or malfunction of the Product during the applicable warranty period.

Limit Of Liability:

Robo & Kala's limit of liability under this limited warranty shall be the actual cash value of the product at the time purchaser returns the product for repair, as determined by the price paid by the purchaser for the product less a reasonable amount of usage. 

Robo & Kala shall not be liable for any other losses or damages such as special, incidental, consequential, or punitive damages (including but not limited to loss of anticipated benefits or profits, loss of savings or revenue, loss of data, loss of use of the product or any associated equipment, cost of capital, cost of any substitute equipment or facilities, downtime, any costs of recovering, reprogramming, or reproducing any program or data, any failure to maintain the confidentiality of data stored on the product, the claims of any third parties, including subsequent purchasers, and injury to property, resulting from the purchase or use of the product or arising from breach of this warranty, breach of contract, negligence, strict liability, or any other legal or equitable theory, even if Robo & Kala knew of the likelihood of such damages).

Contact Us:

Website: https://shop.robo-kala.com/pages/contact

Email: service@robo-kala.com